Privacy Policy

1. Introduction

Welcome to Hiro ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website playhiro.com and use our services.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy legislation.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Account registration details
• Payment information (processed securely through Stripe)
• Communication preferences
• Feedback and correspondence

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies
• Analytics data through Google Analytics

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our physiotherapy gaming services
• Processing payments and managing accounts
• Communicating with you about our services
• Analyzing website usage and improving user experience
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing communications (with your consent)

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control cookies through our consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect and process data according to Google's privacy policy. You can learn more about Google's privacy practices at https://policies.google.com/privacy

5.2 Stripe Payment Processing

We use Stripe for secure payment processing. Stripe processes payment information according to their privacy policy and security standards. We do not store complete credit card information on our servers. Learn more at https://stripe.com/privacy

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With trusted service providers (Google Analytics, Stripe) as described above
• When required by law or to protect our rights
• In case of business transfer or merger (with notice)
• With your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Opt out of non-essential cookies
• File a complaint with the Privacy Commissioner of Canada

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your information.

10. Children's Privacy

While our service is designed for children's physiotherapy, we do not knowingly collect personal information directly from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

For complaints about our privacy practices, you may also contact the Privacy Commissioner of Canada at www.priv.gc.ca